ITEMS LOST ON BOARD
Lost & Found: what to do in case of items lost or forgotten on board
In the event that the Passenger realizing to have lost his personal effects while still on board the ship, the Passenger can contact directly the Reception to report the loss.
The staff in charge will undertake all the appropriate investigations in order to find the objects and return them to the Passenger.
If otherwise, the Passenger realizes he has forgotten a personal item on board the ship when already disembarked from the ship, the Passenger can file a report to the Company’s office by sending an email to firstname.lastname@example.org.
The report in question must contain all the details of the trip, such as date, departure time, route taken, ticket number and any number of cabin or seat used, and also provide a short description as detailed as possible of the item reported as lost ( attaching any photographic reproductions where possessed).
The Department in charge will carry out all the necessary checks and provide feedback to the Passenger as quickly as possible.
The report of the loss must be sent within one week from the date of disembarkation of the Passenger.
In no case, the Carrier can be held responsible for the loss nor will it be required to pay any compensation in case of failure to find it.
Likewise, the Carrier cannot be held responsible in any way for theft, loss, loss or damage of any type of object, not even those of significant value such as jewelry, documents, manuscripts, musical instruments, paintings and money.
Items found on board that are not to be claimed will be kept on board for a limited period and in any case not exceeding two months.
After this period, the lost items will be transferred to the Company’s Headquarters at the office in charge that will keep them for an additional period of six months, after which they will be disposed of.