Can I have access to the garage while travelling?
No. For safety reasons, it is not allowed to have access to the garage during the voyage.
If I need to cancel a booking on-line who can I write to?
It is necessary to send an e-mail to info@grimaldi.napoli.it, specifying booking reference and passenger’s last name.
How can I modify an on-line booking?
It is possible to ask for a modification of your booking by sending an e-mail to info@grimaldi.napoli.it or asking to your travel agency.
If I change my booking, will I receive a new ticket?
Yes. You will receive a new ticket.
How can I settle the rate-related difference, in case of variation?
It is possible to pay it using a credit card or a bank transfer.
Can I modify my booking at the port?
Yes, it is possible to modify bookings at our ticket offices inside the port.
Modifications about accommodation on board and vehicles can be requested until the very day of departure, paying variation costs.
Modifications about the day, passengers and kind of vehicles can be requested within and not later than two days before the departure.
Possible additions of passengers, pets, vehicles etc. depend on availability, at the moment of the variation.
Which is the deadline for booking’s modifications?
To know terms of variation and cancellation of the Company, please read our General Terms.
