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I am a passenger in need of assistance (PRM), what should I do?

On board

Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

I am a passenger in need of assistance (PRM), what should I do?


Our ships are all accessible and equipped with cabins dedicated to PMR passengers. In any case, it is necessary to inform the carrier of your arrival at least 48 hours before departure, in order to allow them to better organize the necessary assistance. It is also necessary to communicate particular needs with the same advance.

On the day of travel, you must show up at the port for check-in two hours before departure (three hours for lines to / from Tunisia and Morocco) and go to the ticket office dedicated to PRM ASSISTANCE, or directly to the boarding area with the 4 arrows on.

More information can be found on this page



FAQs

February 16, 2021/by Simona De Stefano
/wp-content/uploads/2019/06/grimaldi2.png 0 0 Simona De Stefano /wp-content/uploads/2019/06/grimaldi2.png Simona De Stefano2021-02-16 15:54:062021-02-16 16:03:13I am a passenger in need of assistance (PRM), what should I do?

What can I do if I lose my ticket?

On board

Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

What can I do if I lose my ticket?


It is possible to retrieve the ticket, requesting it to the nautical terminal, if you have a booking reference and a valid ID card.
Alternatively, it is possible to ask for it again sending an e-mail to info@grimaldi.napoli.it or calling the 081 496 444



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:50:342019-08-08 05:51:03What can I do if I lose my ticket?

Is it possible for my pet to travel with Grimaldi Lines? If yes, which animals are classified as “pets”?

On board

Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

Is it possible for my pet to travel with Grimaldi Lines? If yes, which animals are classified as “pets”?


Yes, it is possible for your pet to travel with us but, please, be sure that its presence is included in the ticket.
We consider pets all those animals legally registered according to the laws of their owner’s Country.

f you want to travel in comfort, you can take your pet with you in the cabin by purchasing the Pet Welcome Kit at a cost of only € 10 per cabin each way, which will make any type of cabin of your choice accessible to animals.

Furthermore, animals are not allowed in the lounge chairs and in the common rooms, but they can safely walk together with their owners on the external decks of the ships. Due to the size of the shuttle bus, pets are not allowed on board the shuttle.



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:48:442021-10-13 15:45:56Is it possible for my pet to travel with Grimaldi Lines? If yes, which animals are classified as “pets”?

Once arrived at the port, what do I have to do?

On board

Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

Once arrived at the port, what do I have to do?


Once there, you should go to the nautical terminal for the embark. If you travel from/to a line with fast check-in, you can directly get on board.
Showing the electronic ticket and a valid ID document, you will receive your boarding card which will also be the cabin’s key.



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:47:162021-03-16 17:31:42Once arrived at the port, what do I have to do?

I booked a cabin/seat. How are they assigned?

On board

Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

I booked a cabin/seat. How are they assigned?


Their assignment happens randomly. The number of cabins and seats will be highlighted on the boarding card.
For any further info about your accommodation, you can ask to the boarding staff.



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:45:432019-08-08 05:51:25I booked a cabin/seat. How are they assigned?

If cabins are no longer available at the moment of the booking, is there a waiting list?

On board

Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

If cabins are no longer available at the moment of the booking, is there a waiting list?


There is not a waiting list; if the accommodation you have chosen is not available, you can choose another one or you can change the departure day.



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:44:092019-08-08 05:51:32If cabins are no longer available at the moment of the booking, is there a waiting list?

If I lose a personal item on the ship, who can I write to?

On board

Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

If I lose a personal item on the ship, who can I write to?


In case you lose a personal item on our ships, you can ask for it at the reception: plus, you should inform the boarding Commissioner.
If you realise you have lost your item after the disembarkation, you can send an e-mail to customer@grimali.napoli.it, providing all the details of the missing item, indicating all travel data, such as departure date and time and any cabin or seat number used.



TORNA ALLE FAQ

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:42:222021-03-16 17:07:18If I lose a personal item on the ship, who can I write to?

Is it possible to embark a vehicle without driver?

On board

Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

Is it possible to embark a vehicle without driver?


Yes, it is possible but –in this case- the vehicle will be considered as a merchandise.
In this case, it is necessary to contact our Cargo Department



TORNA ALLE FAQ

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:40:502019-08-08 05:51:45Is it possible to embark a vehicle without driver?

Can I get on board without the required ID documents?

On board

Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

Can I get on board without the required ID documents?


No. If each passenger (minors included) does not have a valid ID document, the embark will be denied as well as the refund.



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:39:222019-08-08 05:51:51Can I get on board without the required ID documents?

Which documents do I need for my trip?

On board

Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Departures up to May, 31st 2022 are operated by another shipping Company. The related bookings are made by redirecting to the website of the aforementioned Company and under the conditions set out therein. To cancel / change the ticket and for any matter relating to the service (e.g. assistance and information to passengers, complaints), please contact the aforementioned operating Company. If you want to buy a return ticket that includes different routes, or dates on which different companies operate, you can make two separate tickets, or contact us at +39 081.496444 or email info@grimaldi.napoli.it
Impossibile trovare la rotta.
You will be redirected to the Trasmed website. We invite you to consult the terms and conditions provided therein.

Which documents do I need for my trip?


EU citizens, who booked a reservation for Morocco or Tunisia, need their valid passport.
EU citizens who booked a reservation for Spain, Greece, Sardinia and Sicily just need their valid ID card.
Non-EU citizens, whichever the route they have chosen might be, need a valid passport and a valid residency permit or a visa for Countries belonging to Schengen Zone
Before getting on board, each passenger must be sure to have all the documents required at the port of destination; the sea carrier is not responsible for an eventual denial to disembarkation by local authorities, for passengers who have not the required documents.



FAQs

July 30, 2019/by adminlines
/wp-content/uploads/2019/06/grimaldi2.png 0 0 adminlines /wp-content/uploads/2019/06/grimaldi2.png adminlines2019-07-30 12:38:032019-08-08 05:51:57Which documents do I need for my trip?
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Grimaldi Group SpA
Sede legale Palermo - Via Emerico Amari n°8 | Capitale Sociale: €150.000.000,00 | C.F. e Registro Imprese di Palermo: 00117240820 | P.IVA: IT 00117240820
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