I am a passenger in need of assistance (PRM), what should I do?
Our ships are all accessible and equipped with cabins dedicated to PMR passengers. In any case, it is necessary to inform the carrier of your arrival at least 48 hours before departure, in order to allow them to better organize the necessary assistance. It is also necessary to communicate particular needs with the same advance.
On the day of travel, you must show up at the port for check-in two hours before departure (three hours for lines to / from Tunisia and Morocco) and go to the ticket office dedicated to PRM ASSISTANCE, or directly to the boarding area with the 4 arrows on.
More information can be found on this page
What can I do if I lose my ticket?
It is possible to retrieve the ticket, requesting it to the nautical terminal, if you have a booking reference and a valid ID card.
Alternatively, it is possible to ask for it again sending an e-mail to info@grimaldi.napoli.it or calling the 081 496 444
Is it possible for my pet to travel with Grimaldi Lines? If yes, which animals are classified as “pets”?
Yes, it is possible for your pet to travel with us but, please, be sure that its presence is included in the ticket.
We consider pets all those animals legally registered according to the laws of their owner’s Country.
If you want to bring your pet in the cabin with you, you must buy the onboard service called pet in cabin, at the cost of € 10 per cabin per journey. The advantage is that the 4-legged traveller can have access to any type of cabin and always remain together with his owner in maximum comfort.
The pet in cabin service allows you to manage the accommodation with the necessary care and hygiene, providing a specific bed kit and, after use, an end-of-trip cleaning treatment suitable for the presence of animals.
The customer who chooses the onboard service which allows to bring the pet in cabin can also ask to the reception a welcome bag including some free products to make the crossing of his 4-legged friend even more comfortable.
The cabins can accommodate up to 3 pets.
The pet in cabin is an on-board service with limited availability and can be purchased through any booking channel.
Furthermore, animals are not allowed in the lounge chairs and in the common rooms, but they can safely walk together with their owners on the external decks of the ships. Due to the size of the shuttle bus, pets are not allowed on board the shuttle.
Once arrived at the port, what do I have to do?
Once there, you should go to the nautical terminal for the embark. If you travel from/to a line with fast check-in, you can directly get on board.
Showing the electronic ticket and a valid ID document, you will receive your boarding card which will also be the cabin’s key.
I booked a cabin/seat. How are they assigned?
Their assignment happens randomly. The number of cabins and seats will be highlighted on the boarding card.
For any further info about your accommodation, you can ask to the boarding staff.
If cabins are no longer available at the moment of the booking, is there a waiting list?
There is not a waiting list; if the accommodation you have chosen is not available, you can choose another one or you can change the departure day.
If I lose a personal item on the ship, who can I write to?
In case you lose a personal item on our ships, you can ask for it at the reception: plus, you should inform the boarding Commissioner.
If you realise you have lost your item after the disembarkation, you can send an e-mail to customer@grimali.napoli.it, providing all the details of the missing item, indicating all travel data, such as departure date and time and any cabin or seat number used.
Is it possible to embark a vehicle without driver?
Yes, it is possible but –in this case- the vehicle will be considered as a merchandise.
In this case, it is necessary to contact our Cargo Department
Can I get on board without the required ID documents?
No. If each passenger (minors included) does not have a valid ID document, the embark will be denied as well as the refund.
Which documents do I need for my trip?
EU citizens, who booked a reservation for Morocco or Tunisia, need their valid passport.
EU citizens who booked a reservation for Spain, Greece, Sardinia and Sicily just need their valid ID card.
Non-EU citizens, whichever the route they have chosen might be, need a valid passport and a valid residency permit or a visa for Countries belonging to Schengen Zone
Before getting on board, each passenger must be sure to have all the documents required at the port of destination; the sea carrier is not responsible for an eventual denial to disembarkation by local authorities, for passengers who have not the required documents.
