I have to cancel my trip due to Covid travel restrictions. How can I recover the value of my ticket?

According to Article 88-BIS of Italian Legislative Decree 18/2020, a passenger may recover the full value of a ticket already paid and not able to be used due to Covid-19 travel restrictions by requesting, within 30 days of the lifting of the travel restrictions, a voucher valid for 18 months. The Covid Voucher may be used to book a new ticket on any Grimaldi Lines maritime connection. If the new ticket has a higher value than the unused one, the customer must pay the difference in fare.

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